Managed Labor Solutions
Grow your business without increasing your technician headcount. Hills Infoway offers
a unique Field Service Management Solution, providing contingent IT labor to
meet your technology needs.
Benefits:
- Trusted Technicians: Painstakingly vetted technicians matched to your
unique needs.
- Coordination Guaranteed: Managed according to your Statement of Work
(SOW), Service Level Agreements (SLAs), and operations direction.
- Stay on Budget: Lower-cost support with no implementation, integration,
or usage costs.
- Pre-Fund Payments: Secure payment processing through your private escrow
account.
- Easy Platform Setup: Quick and easy setup with easy-to-use templates and
drop-down menus.
Features:
- Turnkey Managed IT Labor Solution: Proven SLAs and on-demand IT field
service technicians.
- 24/7 Service Desk: Availability and on-site field support.
- Professional Project Management: Staff and PMO methodology.
- High-Quality Technicians: Vetting for skill sets, competencies, and
professionalism.
- Intuitive Reporting: Assess trends on tech fees, travel, response times,
fix rates, job duration, project status, and more.
